Educare@Home

Support Services include:

  • Assistance with appointments
  • Arranging services
  • Menu planning – shopping lists
  • Form filling
  • Bill paying
  • Arranging transport – assistance with travel plans
  • Accompanying on trips / hospital appointments
  • Swimming / dancing
  • Arranging social activities
  • Befriending (e.g. cup of tea and a chat)
  • Telephone calling
  • Arranging household repairs and gardening maintenance
  • Dog walking

You may find that you require support with something that is not listed above, please do not hesitate to contact usabout any requirements you may have, we are here to help.

Our aim is to ensure that your requirements from our service are appropriately delivered by matching you with one of our locally based fully trained professional staff who is best suited to meet your needs. All of our services are regulated by the Care Quality Commission (CQC).

Educare Staffing Values

We work within a culture of continuous improvement. Our priority is always centred on the quality of service we provide. This ethos is carried through the organisation from the recruitment, training and monitoring of our staff teams, to the delivery, review of service and evaluation of customer satisfaction.

Continuity & Flexibility

We understand that you need a provider to be totally flexible to your needs and that sometimes your requirements may change at short notice or that you may want to alter the planned service to meet your changing needs. This can be just a phone call to your local branch office team, who will co-ordinate your changes. Continuity of Service and Reliability are extremely important to our clients. Our service is accessible to you 365 days of the year and we endeavour to offer continuity of our staff, but also understand that on occasions when regular staff are absent for any reason it is important that you are fully informed. We are able to offer a weekly staff report for your information so that you are aware of your Educare Staffing Ltd team for the coming week.Choice

Client choice, independence and being treated with dignity are of paramount importance to you and ourselves. We offer care & support in the comfort and safety of your own home, ensuring your requirements, expectations and lifestyle options are met, you are completely satisfied with our service going forward and that we are able to create a unique service tailored especially to your needs.

Respect

All staff at Educare Staffing Ltd respect the fact that they are invited into your home as a guest, and will respect you, your lifestyle choices and your property at all times.

A totally caring service

From the moment you decide you may need short term support to help recover from an illness or injury, or you have come to the stage in your life when you may need longer term assistance to remain living your life independently, we are here to help. Our highly trained customer service assessor will be your first point of contact, together we will develop a plan of support which will enable us to fully understand your requirements and agreement on how we can best meet these.

 



We are as flexible as you need us to be, supporting you in a respectful, professional and very non-intrusive manner. We understand that we are only a small part of your life and work discreetly so that you may maintain your chosen lifestyle without too much interruption from ourselves. Our assessor will also be happy to investigate on your behalf, any other issues that may be concerning you as well as any other complimentary community services available in your area and connect you to an appropriate expert. From the time you choose Educare Staffing Ltd as your support provider, you can rely on us to be there for you.

 



Once you have agreed your requirements from us, we will organise your visits and introduce you to one of our frontline supervisory team. We will always respond to your changing requirements and work to ensure you gain the highest customer satisfaction.

 

Our Staff are our future

Educare Staffing Ltd clients rightly expect the highest standards and these are delivered and maintained by the high calibre of people we employ. Our staff are identified by their smart discreet uniforms as well as their easy to read ID Badges.

 



All employees are subject to enhanced DBS checks and a rigorous recruitment process. Staff benefit from ongoing assessment, observations and training. The dedicated management team listens to staff and build effective working relationships.  During the interview process candidates are asked to supply a comprehensive employment record as well as education record, any gaps in employment are explored and identified. All successful candidates must have two work references as well as verbal references on record before they are passed for training.

Educare Staffing Ltd.’s training is delivered in house by our fully qualified trainer. All training is evaluated on a regular basis to show effectiveness and updated as required and all carers and support staff are required to attend update training annually, as well as specialist training depending on their client group, such as Alzheimer’s, Parkinson’s, MS and MN.





All staff are subject to regular supervisions and yearly appraisals, where training needs and extra support may be identified and rectified.



Educare Staffing Ltd prides itself on being able to match staff to a client’s needs and as we now through experience, we can only achieve this by having systems of continuous improvement.