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Here’s why working in care is so rewarding – thank you letters to healthcare staff

Author: Nathan | Posted: 9th January 2017 | Category: General News, New Services


Working in care ha sit’s own unique challenges and rewards, we’ve compiled a series of positive letters carers have received from their patients.

Jane Gooch, London

It was the receptionist who took me seriously when I said I had a headache which turned out to be a brain haemorrhage.

I’d gone to A&E in Derby, where I was staying for Christmas, with the most dreadful headache. I’d been a radiographer at St Thomas’ hospital in London for 18 years and knew something wasn’t right. It was the day after Boxing Day and there had been heavy snow so it was busy with people who had fallen over.

I was at the reception desk and I’d already been told how busy it was and asked whether it could wait until after the weekend. The receptionist who eventually booked me in reiterated how busy it was but I pleaded with her and told her I knew something wasn’t right – I didn’t get headaches. She could tell how unwell I was and booked me in.

She kept an eye on me in the waiting room and could see how much pain I was in. She kept checking where I was in the queue and made sure I was ok. She told the nurse in charge that I needed to be seen ASAP.

What none of us knew at that point was that I was having a brain haemorrhage. If she hadn’t believed me I’d probably have gone back home and would not be here today.

I never got the chance to tell her that she was perfect at her job, that she showed me care that I will never forget.

Even when I then saw the triage nurse, he made me feel like I was wasting his time and I’d got a cold and a headache. When I was waiting in the minors area she checked on me to see if I was ok. I waited another hour to see a doctor who referred me for a CT scan which showed a haemorrhage due to a ruptured cerebral aneurysm. I went for surgery at 1pm the next day.

I’ve worked in the NHS and I know how rare it is for patients to say thank you. It doesn’t matter if you’re a doctor or a receptionist, a gesture, care and compassion means an awful lot. Although I was saved by a neurosurgeon, Hillary on reception was the only one to believe me. I’ve never forgotten what she did for me.

Anonymous, south-east England

A midwife picked up that my newborn baby had had a stroke after the GP had dismissed me My newborn baby was due for a routine post-partum check. He had been twitching suspiciously, and we had been to the GP, who had dismissed us. We were so concerned about our son’s random movements and subsequent deep sleep that we took a short film of his movements. When I showed this to the midwife asking for her advice, she looked very alarmed and asked to take the film to be checked by a doctor. She came back within minutes and took us to the neonatal intensive care ward, where my son was admitted and medicated.

It was soon discovered that he had had a stroke during birth, causing the epilepsy-like twitching. The diagnosis was very difficult to come to terms with, but now, a few years on, he appears to have fully recovered, consistently scoring above average on all the many cognitive and motor checks he has undergone. He is a sunny and happy child, without a hint of his difficult start.

We will forever remember that midwife’s quick action and astuteness during those first days of his life. Had she dismissed us as the GP did, his fits would have continued and might have caused more brain damage. Her intervention and quick action allowed him to be diagnosed and medicated early on, giving him the gift of a full life, and us the immense relief of having a healthy and happy child.

Hannah Phillips, London

The care one nurse gave me and the kindness in her heart made every difference to my hospital stay I live with a rare heart disease and have had several operations, including open heart surgery, aged nine; I now rely on a pacemaker.

I’ve spent a lot of time in and out of hospital over the years and have been treated by many medical professionals – some I have known since birth and others I have met once and never seen again. In June 2016, a mature first year nursing student looked after me and she is someone I will never forget.

She was calm and collected and so attentive to everything she was learning. She asked questions about who I was, removing the patient element and getting to know me, as a person. No matter what she was doing, she always had time. I know she had children of her own, and when she was looking after me, I feel she treated me as one of her own.

At the end of her shift, she always came to say goodbye. We shared giggles and at times I shared the sweets I had been gifted with her. Haribo hearts and cola bottles were her favourite. When in pain, she was the first by my bedside, to hold my hand and stayed until I felt better.

The afternoon I was discharged, she overheard me crying in my bed. My family weren’t there and she came in to see me. While I explained that I was happy to be going, she understood my frustration that I still had no answers. I had been in for a week and no test or procedure had revealed what was wrong with me. She drew the curtain around my bed and while I sat and cried, she cradled me in her arms.

The care she gave me and the kindness in her heart made every difference to my stay. She has two more years to go but I know that she will make the most amazing nurse.

Alex Bell, Sheffield

I never got the chance to thank the surgeon for saving my life. The event led to me becoming a doctor When I was 15, I was hit by shrapnel on an army cadet training exercise. I was taken to hospital and had emergency surgery.

I never got the chance to properly thank the surgeon or his team for saving my life. I don’t remember the surgery but I do remember how kind he was in the follow-up appointments and how he laughed and joked with me. He also kept my mum from falling to pieces during the first few days after my accident.

The whole event led to many changes in my life including a career change; from wanting to join the army I decided instead to pursue a career in healthcare. It took me a while longer but I qualified as a doctor in 2008 and have subsequently developed an interest in major trauma surgery.

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